Frequently asked questions

Cancellation Policy

Both parties have the right to cancel due to unforeseen circumstances. However, in the event of cancellation by the client of less than 48 hours before our scheduled appointment, you will be charged 50% of the amount agreed.



Covered areas

I cover mainly Hertfordshire (Barnet, Enfield, Borehamwood, St Albans, Watford); However if your location is further away please contact me, and we can discuss your circumstances.



What if I feel embarrassed?

Please do not. This is a professional, non judgemental service. I understand that we all have hard periods in life, we have all been there. I am here to help.



Do we have to go through this process together?

Absolutely yes. It is a very personal journey and I will need you to be there to make decisions as we move along what to keep and what to let go of.



How long does it take?

It’s impossible to predict how long it will take to declutter your home. It will depend on your motivation, free time, mood, and also, how easy can you let things go of. I personally really good at that, but will see about you. You might have one session and that will be enough to motivate you to carry on. I generally work in either 3- hour or 6-hour sessions, according to your needs and availability, then we will review the progress after each session and agree what is the next step.



What happens with the things I chose to let go of?

We will group things into 3 main categories: dispose, recycling or give them away to charities then act accordingly.



Do I have to buy anything in advance?

No, I will bring bin bags and cleaning wipes to clean surfaces if needed as we move along. Once we removed the clutter than we will see if you would need any storage items, boxes, baskets etc. then I will advise you how would be the best to keep your belongings for the future.



Handling goods

I will handle your belongings with care and attention, but accidents may unfortunately happen. I shall not be liable for losses or damage which may occur and rely on you to carry insurance at all times. I do have Public Liability and Professional Indemnity Insurance for my business.



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